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60-Days Satisfaction Guaranteed
Frequently Asked Questions
How fast do you deliver?
Our delivery time takes 10-15 days!
Although we work on getting faster shipping!
How do I track My order?
In order to track your order simply open the "Track My Order" page on the menu and enter your details!
How do I use it?
It's simple, you first use it as a straw and sip from your favorite drink, then you flip it upside down and start chugging.
what size is it?
our straws have 75ml of space for your favorite drink.
How can I initiate a Refund?
To obtain a refund, please follow these simple steps:
1.Contact our customer service by email at info@reinereve.com within 60 days of receiving your order.
2.Indicate your order number and reason for return.
3.We will provide you with detailed instructions on the return and refund process.
4.Once we have received and inspected the returned product, we will issue a refund in accordance with our returns policy.
We advise you to read it before requesting a refund.
How can I contact you guys?
You can contact us at info@reinereve.com and we will get back to you as soon as possible
( usually takes 12-24h)